SecureYourSeat.com reserve the right to security check any or all orders placed through this website. As a standard procedure we would require that a statement copy for the credit card that was used to purchase the tickets is emailed to us for verification. Please note that the customers name and address must be visible on the statement that is sent to us. We would also request that the first 4 and last 4 digits of the credit card number are also shown. You may of course black-out all transactions etc, the statement will only be used to verify the identity of the card holder.


All sales are final
Once an order is placed and paid for, it cannot be cancelled or refunded. Upon request we will try to resell unwanted tickets and, if successful, refund your money less a 25% handling fee. We are not responsible for lost or stolen tickets, and we regret that we cannot under any circumstances issue duplicate tickets. Please treat your tickets like cash!
The client should note that the right to cancel or "cooling off period" provided by the Consumer Protection (Distance Selling) Regulations does not apply to the sale of event tickets. All sales are final.

In the event of cancellation/rescheduling
If a match is cancelled by the organising body (FA, UEFA, etc), we will refund the client in full. If a match is rescheduled by the organising body and you cannot attend we will refund the face value of the tickets only or issue the client with a credit note for the full amount of the ticket purchase. We do not have any control over these events. We will not be liable for costs of travel fares, hotels, or any other expenses that may be incurred if a match is cancelled/rescheduled. It is your responsibility to ensure the match is going ahead before travelling. We will do our best to inform you if the date has been changed but the responsibility of checking the fixture dates lies with the buyer.

Delivery of tickets
We will endeavour to deliver your tickets as soon as possible. Usually, tickets will be dispatched within 5-7 days of the football match. In some cases, due to the nature of the business, tickets do not arrive with us until shortly before the fixture date. This is especially common where the tickets in question are for a high profile football match. These tickets are held back by the organiser as a prevention measure against loss of tickets, fraud or counterfeiting of the tickets. On rare occasions and in extreme circumstances, tickets may not arrive with us until the date of the match. If the tickets arrive with us too late to be posted, we will arrange for you to collect your tickets from an allocated collection point at the venue.

Please note that tickets are only usually shipped to the credit cards registered billing address. Should you require that the order be shipped to an alternate address we will require a scanned (not faxed) authorization from you. This includes a signed copy of the original invoice, along with legible copies of your driver's license and the credit card that was used. This is done to protect us both against fraudulent use. Please understand that this will also be necessary for clients requesting that their tickets are shipped to a hotel, motel or hostel.

Please note that SecureYourSeat.com are only responsible for your tickets up until the point where the courier obtains a signature for them at your requested shipping address. If the tickets are lost or stolen once they have been signed for at your requested address, SecureYourSeat.com will entertain no claims for duplicate tickets or refunds. Please note that this policy includes for the delivery of tickets to a hotel, motel or hostel.

Safe Return of Team/Membership/Season cards
When purchasing football tickets from SecureYourSeat.com you are expressly agreeing that should you be issued with team/membership/season cards to permit you entrance to a venue, that you return them to us (using the pre-paid courier label that we will provide with your tickets) no later than 2 business days after you have attended the match. You are also agreeing that should the team cards not arrive back with us in good time to be dispatched to other clients for the following fixture, that your credit/debit card originally used to purchase the tickets will be charged for the full amount of the any and all missed game(s).

Please note that we will of course waiver this charge should the team cards of been posted in good time and that the delay in us receiving the cards back is a fault of the courier service, as special delivery envelopes are fully traceable online at all times.

Please note that should the team/membership/season cards not be returned to us intentionally, that we will report the matter to the authorities as theft, and issue them with all relevant information to assist them with their prosecution.

Other notes
If your first choice of tickets is not available we reserve the right to upgrade your seats at no extra cost, downgrade with a partial refund or offer you a ticket for the same venue/football club on an alternative date. If we are unable to offer you any of these alternatives we will cancel your order and issue you with a full refund. As per our buyer guarantee policy, if this does occur you will also receive a credit note for 20% of the original purchase price, which may be redeemed against any ticket purchase within the following 12 months. Odd numbers of tickets cannot be guaranteed to be sat together, but we will do our best. likewise if more than 4 tickets are purchased, we cannot guarantee that they will all be located together. For example if 6 tickets were purchased, you may be issued with one set of 4 tickets located together, and another set of 2 tickets sat together. Please note that we will not divide your ticket purchase so that you receive 1 ticket sat on it's own.

Lost or stolen tickets cannot be duplicated or refunded. Once again please treat your tickets like Cash!