Q2) What currency will I be charged in?
A2) All of your credit/debit card transactions will be charged in United Kingdom Pounds Stirling.

Q3) Can I collect my tickets instead of having them mailed to me?
A3) SecureYourSeat.com are a mail order company only. We ship all tickets via several secure, registered postal services. These include but are not limited to Fedex, DHL and UPS. All of our shipping methods provide proof of postage, online tracking facilities and a guaranteed delivery date. Please note. A signature will be required by the courier upon delivery.

Q4) Your Website states that we will receive our tickets 3-5 working days prior to the match. Is it possible to receive our tickets earlier?
A4) As ticket brokers, SecureYourSeat.com usually have our tickets in hand for each match approximately 1 week prior to each event. Should we receive our tickets prior to this we will of course send them out to you earlier. However due to the very nature of this business, SecureYourSeat.com do reserve the right to provide you with your tickets at the venue on the day of the match.

Q5) Where can I have my tickets delivered to?
A5) Due to high levels of internet fraud SecureYourSeat.com are only able to dispatch tickets to the registered card holders address. This is of course unless full authorisation documents have been received (please see our terms & conditions for further information). Please note that SecureYourSeat.com do reserve the right to request proof of the card holders address prior to any tickets being dispatched. This would usually take the form of a credit card statement, a copy of driving licence/passport and/or a copy of the credit/debit card used to purchase the tickets.

Q6) I have received my tickets, but the price I paid was a lot higher than the price printed on the ticket. Why is this?
A6) SecureYourSeat.com are ticket brokers. We obtain tickets on your behalf for events which are usually sold out months in advance. The prices we charge reflect the difficulty and time spent in obtaining these tickets. As an example if you had 2 tickets for you and your loved one to go and see Manchester United v Chelsea and they cost you £50.00 each and we called you and said "we have a client who wants to go and see the match, would you sell your tickets for £50.00 each?". You would probably say NO WAY! But if we called you and offered you £200.00 each, you may start to think about selling them to us. The more you offer for a ticket the more likely you are to obtain the "officially sold out" ticket you require!

Q7) I can no longer make it to the match. Is it possible to receive a refund?
A7) Unfortunately we are unable to offer refunds once a purchase has been completed. However upon request we may attempt to re-sell the tickets on your behalf. If we are successful we will refund your money, less a 25% handling charge.

Please note. Offering your tickets for sale on our website does not guarantee that the tickets will be sold, or that they will sell for the same price as you paid. The reason for this is due to the very volatile nature of the secondary ticket market, with prices increasing and decreasing on a daily basis depending on the current market value.

Q8) The date/venue of the match has changed. I cannot make the rearranged date/venue. Can I receive a refund?
A8) As this is completely out of the control of SecureYourSeat.com, we are unable to offer refunds for date or venue alterations for any match. Should you require we may be able to offer your tickets on a “try to sell” basis on our website. A sale will incur a 25% handling charge which will be deducted from the monies prior to any refund being issued.
Please note. Offering your tickets for sale on our website does not guarantee that the tickets will be sold, or that they will sell for the same price as you paid. The reason for this is due to the very volatile nature of the secondary ticket market, with prices increasing and decreasing on a daily basis.